Patients at Asheville, N.C.-based Mission Health’s flagship hospital, Mission Hospital, are dramatically less likely to die and significantly more satisfied with the quality of care they receive today than they were just three years ago (more than 35 percent improvement in each metric, which started above national benchmarks), according to independent research. This vast improvement in patient satisfaction coincides with the work performed over the past three years by a revitalized Mission Health leadership team working together under the direction of Ronald A. Paulus, MD, President and CEO.
“At Mission Health, we strive continuously to provide high quality care close to home for all of the people we serve across western North Carolina, and we do so without regard for a patient’s ability to pay,” said William Maples, MD, Senior Vice President and Chief Quality Officer at Mission Health. “Under Dr. Paulus’ leadership, we consistently focus on improving clinical outcomes, care efficiency and patient experience in every aspect of care. Mission is relentlessly committed to exceptional care and that commitment is paying off for our patients, our community and for Mission Health. As just one example, our mortality rate has declined by more than 35 percent in the past three years even though we began as better than average. That improvement – now among the elite in the nation – translates into more than 500 people per year who go home with their families than would have occurred previously.”