Sirius XM Radio customers in North Carolina who had problems cancelling their contracts, got charged unauthorized fees or saw their rates jump unexpectedly will have an opportunity to get their money back, said Attorney General Roy Cooper.
“Consumers who enter into a contract with a business expect to be treated fairly,” Cooper said. “Sticking consumers with extra fees and ignoring their attempts to cancel is a bad way to do business.”
The consumer refunds are part of a multistate settlement in which Sirius XM will also pay a combined $3.8 million to North Carolina and 43 other states and the District of Columbia to resolve allegations that the satellite radio company’s advertising and billing practices misled consumers. The $3.8 million recovered through the settlement is separate from the funds that will be used to repay consumers and will be shared among the participating states, including $101,429.41 to North Carolina.